Customer privacy Ferndown Stores Ltd www.ferndownstores.com We comply with UK GDPR. This privacy notice tells you what to expect us to do with your personal information. Contact details Email: privacy@ferndownstores.com What information we collect use and why We collect or use the following information to provide services and goods including delivery: - Names and contact details - Addresses - Purchase or account history Lawful bases Our lawful bases for collecting or using personal information to provide services and goods are: - Consent - Legitimate interest: We collect only the necessary personal information needed to fulfill your order, provide ongoing support for you, and keep records for business accounting. Where we get personal information from - People directly - Third parties: We collect your information from the online marketplace and e-commerce platforms that you use to place orders. How long we keep information We retain records of all orders for as long as recommended by HMRC, which is currently 7 years. When records are not needed in case of a tax investigation, we will delete or anonymize them. Who we share information with - Others we share personal information with - Professional or legal advisors - Financial or fraud investigation authorities Sharing information outside the UK Where necessary we may transfer personal information outside of the UK. When doing so we comply with the UK GDPR making sure appropriate safeguards are in place. Please contact us for more information. Your data protection rights Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal data. Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances. Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation or to you in certain circumstances. Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent. You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint Last updated 19 June 2024